Privacy Policy
Last updated: June 2024
At Sat by Nat, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect information you provide when using our website or services. By using our site, you agree to the terms outlined here.
1. Information We Collect
We may collect the following types of information when you interact with our website or book services:
- Your name, phone number, and email address
- Your home address (for service delivery)
- Pet information (name, breed, age, medical needs)
- Emergency contact and veterinary information
- Uploaded documents (vaccine records, veterinary records)
- Electronic signature for service agreements
2. How We Use Your Information
Information you provide is used exclusively to:
- Schedule and fulfill pet care services
- Contact you regarding bookings, updates, or emergencies
- Maintain accurate records of your pet's health and care history
- Comply with any legal or safety obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Pet Health Information
Medical and health details about your pets are treated with the same confidentiality as personal data. This information is only used to provide appropriate care during scheduled visits and is never shared without your explicit consent, except in a veterinary emergency.
4. Document Uploads
Files you upload (vaccine certificates, vet records, etc.) are stored securely and accessed only by Nat for care purposes. You may request deletion of your uploaded files at any time by contacting us directly.
5. Cookies & Analytics
Our website may use basic browser cookies to improve your experience. We do not use third-party tracking or advertising cookies. No analytics data is sold or shared.
6. Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure. We encourage you to contact us if you have any security concerns.
7. Children's Privacy
Our services are intended for adults 18 years of age and older. We do not knowingly collect personal information from minors.
8. Your Rights
You have the right to:
- Request a copy of the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent for communication at any time
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date. Continued use of our services after changes constitutes acceptance.
10. Contact Us
If you have any questions about this Privacy Policy, please reach out:
- 📞 (708) 595-5573
- 📧 hello@satbynat.com
- 📍 Chicago Heights, IL